The Charmant Hotel | Lost & Found

PoliciesThank you for visiting The Charmant Hotel's COVID-19 Policies page. In these unprecedented times, rest assured the health of our guests and staff is always our priority. Our commitment to service and innovation has not changed, however, guests will notice their experience may be different at our property as we continue to navigate and tailor business needs for the health and safety of our staff and guests. We thank you for your support as we adjust our operations.

While sanitation was already the main priority for our housekeeping staff, we have increased emphasis on disinfecting all high touch areas (handles, switches, etc).

Per WI State Mandate, masks are mandatory (ages 5+) for guests.

All of our front of house staff will be wearing masks.

Our Front Desk and Parlour counters have plexiglass partitions to maintain a safe social distance. We encourage you to practice appropriate social distancing in all of our outlets.

Valet service has been suspended for the time being, but we are offering an overnight self-park option in our valet spots for $5 per evening. Street parking remains first-come, first serve.

The Fitness and Business Centers will remain closed until further notice

We have reduced the number of paper, soft fabric, and high contact items such as compendiums, 'Do Not Disturb' signs, and notepads in all guest rooms. Additional items can be requested through our Front Desk.

Private Bar items have been removed from rooms but are available for purchase at our Front Desk.

Guests may show their room key in the Parlour to receive one complimentary drip coffee, tea, or $1 off an espresso beverage per day. In Room Dining is available for our hotel guests from 6:30am to 11pm.

Menu selections are available online or calling our Front Desk. Pre-order for a set time is available for your convenience.

Stay Over Service is available from 8am to 4pm by request placed through the Front Desk.

The Restaurant, Bar/Lounge, and Parlour is open at limited capacity to respect social distancing.

The Rooftop Terrace is open at limited capacity and reservations will be taken for hotel guests only through our reservations team.

Please download this information by clicking the Guest Information below.

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